How delivery and returns work, in plain English. The full legal detail lives in our terms and conditions, and nothing here reduces your statutory rights as a consumer.
Delivery timescales and charges depend on the piece and your address, and are confirmed during the order process before you commit. Made-to-order and bespoke pieces take longer than items in stock, and we will always give you a realistic date rather than an optimistic one. Please allow extra time for deliveries outside the United Kingdom, and note that any import duties in your country are your responsibility.
Deliveries are sent to the address you specify, so please check it carefully. If a delivery is held at a depot because nobody was available, please collect it promptly.
You are welcome to collect your piece in person from us at 9 Hatton Garden instead. Many customers prefer this for engagement rings: you see the finished piece, we check the fit and the details together, and it never leaves safe hands. Contact us to arrange collection.
Your legal rights as a UK consumer apply to everything we sell. In summary:
Some categories work differently, and we would rather you know before ordering than after:
Orders for made-to-order pieces can be cancelled up to the point manufacturing begins. Once a piece has started through the workshop it is being made specifically for you and can no longer be cancelled. If you need to change something after ordering, contact us as soon as possible: the earlier you tell us, the more we can do.
4.9 out of 5 · 176 Google reviews
★★★★★
I recently purchased a signet ring and had a great experience. The team was friendly, helpful, and explained the entire process clearly, making everything straightforward from start to finish. I'm really pleased with the ring and wouldn't hesitate to return for any future jewellery purchases. Highly recommend!
★★★★★
Josh and his team are amazing. I had a very specific idea about what I wanted from my engagement ring and Josh left no stone unturned (literally), in making sure I got exactly what I wanted.
★★★★★
Honestly couldn’t recommend this place anymore, incredible service from start to finish. Josh and Chris were both top guys, offered lots of wisdom support and advice without putting any sort of pressure on me, and offered so much flexibility during the process that I know I wouldn’t have got elsewhere.
★★★★★
My experience with Smith & Green Jewellers was exceptional from beginning to end. Choosing our engagement and wedding rings was such an important milestone, and Josh made the entire process feel personal, enjoyable and completely stress free.
★★★★★
Had a very pleasurable experience at this jewellers – felt very welcome and valued. There was no hard sell, and ended up with the most beautiful diamond which I never dreamed of. No rush, no pressure, great guys, give Josh and Chris a go … I think you’ll be pleasantly surprised!
